Shipping policy

Orders typically ship within 3-6 business days. You will receive an email with your tracking information once your order ships. If you do not receive a shipping confirmation email within 5 business days of placing your order, please contact hello@shopkollektif.com

Please note: this does not apply to pre-orders. Pre-orders will be shipped at the time displayed on the product page.

Kollektif Studio Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Kollektif Studio Inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.